Quality in E-Government Accounting Services: A Model of Relationships between E-Service Quality Dimensions and Behaviors

  • Cemil KUZEY Murray State University
  • M. Sait DINC American University of the Middle East
  • Ali H. GUNGORMUS Independent Scholar
  • Lokman INCIRKUS Independent Scholar

Abstract

The purpose of this study is to examine the relationship between perceptions held by accountants regarding the e-service quality dimensions of the e-government website in connection with their behavioral and praising intentions. Using the survey method, 203 responses were collected from accountants in Turkey. A partial least square structural equation model was constructed to test both the reliability and validity of the measurement as well as the structural model. The results showed that several e-service quality sub-dimensions such as graphical quality, emotional benefits, and ease of use and control have a positive and significant impact on behavioral intention and praising intention. The study did not find support for the possible effect of layout clarity upon behavioral intention and praising intention.

Published
13-10-2019
Section
Articles